Earthrelo

TERMS AND CONDITIONS

These conditions outline the rights, obligations, and responsibilities of all parties to this Agreement. They may be modified or amended with prior written agreement. Please pay special attention to Clauses 8, 9, 10, and 11, which limit our liability.

DEFINITIONS

  • “We,” “Us” or “Our” refers to Earth Relocation Inc., hereby known as EARTHRELO – the move and/or storage services provider. Also known as “Forwarding Agent”.
  • “You” or “Your” or “Shipper” refers to the Owner of the goods receiving move and/or storage services. Also known as U.S. Principal Party in Interest (USPPI).
  • “Goods” refer to all items moved or stored on your behalf.

FORWARDER’S AUTHORIZATION

  • You hereby authorize us to act as the Forwarding Agent for export control and customs purposes to sign any
    SED (Shipper’s Export Declaration) and transmit such information via AES (Automated Export System) which may be required by law or regulation with regard to the exportation and transportation of any merchandise on behalf of you.
  • You hereby certify that the necessary and proper documentation to accurately complete the SED and transmit the information via AES is and will be provided to us.
  • We further understand that civil and criminal penalties may be imposed for making false or fraudulent statements or for the violations of any United States laws or regulations on exportation and agrees to be bound by all statements of us based upon the information or documentation provided by you to us.
  • This written authorization is to remain in full force until revocation in writing is duly given by you and received by us.
  1. OUR SERVICES
  2. CUSTOMS REGULATIONS
  3. PBO (GOODS ‘PACKED BY OWNER’)
  4. PRICE REVISION DURING PICKUP
  5. PRICE REVISION DURING DELIVERY
  6. PALLETIZATION OF SHIPMENTS (SHARED SERVICES ONLY)
  7. WORK NOT INCLUDED IN THE ESTIMATE
  8. YOUR RESPONSIBILITY
  9. CANCELLATION POLICY
  10. ACCESS CONDITIONS AND POTENTIAL CHARGES
  11. DELAYS DURING PICKUP OR DELIVERY
  12. DELAYS DURING TRANSPORTATION
  13. OUR LIABILITY FOR LOSS OR DAMAGE
  14. DAMAGE TO PREMISES OR PROPERTY OTHER THAN GOODS
  15. EXCLUSIONS OF LIABILITY
  16. TIME LIMIT FOR CLAIMS
  17. PROHIBITED ITEMS
  18. OWNERSHIPS OF THE GOODS
  19. BALANCE PAYMENT

    Initial booking deposit, in other words a down payment may be made via credit card; however, balance payments are strictly limited to cash, wire transfer, bank transfer, Zelle, cashier’s check, or other approved methods. Refer to Credit card terms & conditions here: https://earthrelocation.com/payment/. Customers are required to adhere to the terms and schedule outlined in this policy with regards to balance payments:

    1. All payments shall be made in U.S. Dollars (USD) unless otherwise agreed upon in writing.
    2. At EARTHRELO, our policy is that delivery of goods will only be scheduled once 100% of the balance payment has been received and cleared in our bank account. This policy ensures smooth operations and safeguards both parties from potential disputes. If the payments are not received by the date shipment arrives at the Port of Entry, EARTHRELO reserves the rights to suspend services, withhold goods in storage, or initiate legal proceedings to recover outstanding amounts. (Refer to Clause 25 for further information.)
    3. On top of that, any additional fees incurred due to non-payment such as demurrage, shipping line charges, warehouse handling charges & storage fees will be the responsibility of the client.
    4. For payments originating from overseas, it is important to note that international money transfers may take longer than usual to clear, depending on the financial institutions involved. To avoid delays in the release or delivery of your shipment, Clients are strongly advised to make payments within 7-days of the receipt.
    5. With prior approval from your Move Manager, additional time may be granted to complete the transaction. However, it is strongly advised to initiate payment(s) at least two weeks before the shipment’s arrival at the designated land border, seaport, or airport of entry. Once your shipment is en route, the EARTHRELO Operations Team will provide tracking information and estimated arrival dates. Clients are responsible for ensuring that payments are made in a timely manner to meet the required deadlines and avoid any disruptions to the delivery process.To ensure timely payments and avoid any disruptions to your shipment or delivery, clients are advised to take several key precautions:
      1. First, review your invoice and payment terms carefully, noting the due dates and accepted payment methods.
      2. For international transactions, initiate payments well in advance, as processing times can vary depending on financial institutions. It is recommended to allow at least two weeks for international payments to clear.
      3. Verify that all payment details, including account numbers and transfer references, are accurate to prevent delays. Keep records of your payment confirmations and share them promptly with EARTHRELO, if required.
      4. Additionally, maintain open communication with our Operations & Accounts Team to stay informed about your shipment status and ensure your payment schedule aligns with your shipment’s delivery timeline. By taking these precautions, you can help facilitate a smooth and timely process.
    6. Please note that partial payments or proof of payment submission will not be sufficient to release goods for delivery. Compliance with this policy is mandatory and non-negotiable.
    7. Clients are responsible for all bank fees, currency exchange fees, and other transaction charges incurred during payment processing.
    8. PAYMENT OPTIONS
      1. Cash
        • When making cash payments, ensure the transaction is completed in person at an authorized location designated by EARTHRELO.
        • Always request and retain a signed and dated receipt as proof of payment for your records.
      2. Wire Transfer
        • Before initiating a wire transfer, carefully verify all recipient bank details, including the account number, bank name, and routing code, to avoid errors.
        • Confirm with your bank that the transaction has been processed successfully and request a transaction reference number as proof.
        • Keep a copy of the transfer confirmation and share it with EARTHRELO Accounts Team, if needed.
      3. Bank Transfer
        • Double-check all details, such as the recipient’s name, bank name, account number, and any additional transfer instructions provided by EARTHRELO.
        • Allow adequate time for the payment to clear, particularly for international bank transfers, which may take several business days.
        • Retain proof of the transaction and ensure the funds have been credited to the recipient’s account.
      4. Cashier’s Check
        • Obtain the cashier’s check from a reputable financial institution, ensuring it is issued in the correct amount and payable to the designated recipient.
        • Retain a copy of the cashier’s check and the receipt provided by the issuing bank for verification purposes.
        • Confirm that the check has been delivered to the recipient and cleared in their account.
      5. Zelle
      6. Zelle https://www.zellepay.com/ is a fast, secure, and convenient payment method that allows clients to transfer funds directly from one bank account to another using only an email address or mobile phone number. This service is widely supported by major U.S. banks, providing an easy way to complete payments quickly without the need for physical checks or complicated wire transfers. With Zelle, payments are typically processed within minutes, allowing for faster transactions and ensuring that funds reach EARTHRELO promptly. Clients can use their existing mobile banking apps or the Zelle app to initiate payments, making it a seamless and efficient option for settling balances. We encourage clients to take advantage of Zelle for a streamlined and reliable payment experience.

      7. Precautions while using Zelle:
        • Verify that the recipient’s email address or phone number matches the contact details provided by EARTHRELO before initiating the transfer.
        • Most banks impose daily or transaction limits on Zelle payments, which can vary depending on the financial institution. Clients should contact their bank to confirm their Zelle transaction limit and plan accordingly if the total payment amount exceeds the limit.
        • In cases where the payment exceeds the daily limit, clients may need to schedule multiple payments over consecutive days to complete the full balance.
        • Review all transaction details carefully before confirming, as Zelle payments are immediate and irreversible. Refer to our PAYMENT GUIDE for more information.
        • After completing each transaction, save the payment confirmation or receipt provided by your bank or Zelle app as proof of payment.
    9. CORPORATE RELOCATION

      When your employer is responsible for making payment to EARTHRELO on your behalf, it is important to take the following precautions to ensure the payment process is smooth and timely:

      1. Confirm Payment Responsibility
        • Ensure that your employer is fully aware of their responsibility to make the payment and understands the terms and deadlines outlined in the agreement with EARTHRELO.
        • Obtain confirmation from your employer regarding the payment method, timeline, and any specific details required for processing.
      2. Provide Accurate Payment Information
        • Provide your employer with all necessary payment details, such as EARTHRELO’s invoicing information, accepted payment methods, and deadlines for payment.
        • Ensure that the details provided to your employer are clear and accurate to avoid any confusion or delays.
      3. Retain Proof of Payment
        • Request proof of payment from your employer, such as a payment receipt or transaction confirmation, and keep a copy for your records.
        • Share this confirmation with EARTHRELO’s Accounts Team as soon as the payment is made to help track and verify the transaction.

      By taking these precautions, you can help ensure that your employer’s payment to EARTHRELO is completed on time, preventing any disruptions to your shipment or delivery schedule.

  20. OUR RIGHT TO HOLD THE GOODS (LIEN)
  21. TRANSIT STORAGE
  22. REMOVAL & DISPOSAL OF GOODS
  23. ARBITRATION POLICY
  24. SETTLEMENT POLICY
  25. DEBT COLLECTION POLICY
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