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Online Payment – Terms and Conditions
At EARTHRELO, we strive to make the payment process seamless and secure for our clients. This policy outlines the terms and conditions related to credit card payments for services rendered.
ACCEPTABLE PAYMENT CARDS
- Visa
- MasterCard
- American Express
- Discover
AUTHORIZATION AND VERIFICATION
- All credit card payments must be authorized by the cardholder.
- EARTHRELO reserves the right to verify the identity of the cardholder by requesting a government-issued ID or other supporting documentation.
- Transaction Limit: A maximum cap of $2,000 applies to each transaction. Payments exceeding this limit will not be processed unless prior authorization is obtained.
- Charges related to inbound shipments into US: We do not accept payments via credit card for any US inbound shipment related charges such as and limited to terminal handling fees, examination fees or any other disbursement charges.
- Authorization Requirement: Only payments explicitly authorized by EARTHRELO are permitted. Unauthorized payments will be rejected or refunded at our discretion after deducting the card processing fees (9%).
- Balance Payments: The portal does not accept payments intended for settling final balances for a move, we only accept credit card payments towards deposit for the move.
SECURITY MEASURES
- All credit card transactions are processed through a secure payment gateway to protect sensitive cardholder data.
- EARTHRELO does not store full credit card numbers or CVV codes.
REFUNDS AND CHARGEBACKS
- Refunds for credit card payments will be processed only as per EARTHRELO’s cancellation and refund policy. Refer to our OUR TERMS & CONDITIONS.
- Chargebacks initiated by the cardholder without prior communication with EARTHRELO may result in suspension of services and additional fees to cover administrative costs.
DISPUTED TRANSACTIONS
- Any disputes regarding charges must be reported to EARTHRELO within 10 business days of the transaction. A mitigation agent will be assigned to solve any disputes.
- Disputes reported after this timeframe may not be eligible for review.
CURRENCY AND INTERNATIONAL TRANSACTIONS
- All payments will be processed in USD.
- Any currency conversion fees or international transaction fees are the responsibility of the cardholder.
EARTHRELO reserves the right to modify this policy at any time.
By using this portal, customers agree to comply with these terms. For further assistance or to obtain payment authorization, please contact us at accounts@earthrelocation.com
Our Happy Customers Speaks For Us
FAQs - Earthrelo - Online Payment
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How Can I Make a Payment to Earthrelo?
You can make a Online Payment to Earthrelo through the official online payment page using the details provided on your invoice or moving estimate. Before submitting the payment, review your name, invoice number, moving service details, and total amount. This helps ensure your payment is applied correctly to your relocation account.
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Is Online Payment Safe for Moving Services?
Yes, online Payment is commonly used for moving services because it offers a fast and convenient way to complete billing. Always make sure you are using Earthrelo’s official website, https://earthrelocation.com, before entering any payment details. A secure payment page should show a valid website address and use encrypted checkout protection.
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What Details Do I Need Before Making a Online Payment?
Before making an online Payment, keep your invoice number, customer name, contact details, payment amount, and service reference ready. These details help Earthrelo match your payment with the correct moving service, whether it is for packing, moving labor, transportation, storage, or international relocation support.
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Will I Receive a Confirmation After Online Payment?
Yes, after completing your Online Payment, you should receive a confirmation or receipt showing that the transaction has been submitted. Keep this record for your files. If you do not receive confirmation, contact Earthrelo with your payment details, invoice number, and transaction reference so the team can review your account.
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What Should I Do If My Online Payment Fails?
If your Online Payment fails, check whether your card details, billing address, available balance, and bank authorization are correct. You may also try again after a few minutes or contact your bank if the issue continues. If the amount was deducted but the page did not confirm the transaction, contact Earthrelo before attempting another payment.
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Can I Make a Partial Payment for My Move?
Partial Payment availability may depend on your moving estimate, service type, and billing terms. Some moves may require a deposit, while others may have scheduled payment milestones. Review your invoice or contact Earthrelo directly to confirm the accepted payment structure for your specific relocation.
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Why Is Payment Important Before a Scheduled Move?
Timely Payment helps confirm your moving schedule, crew planning, packing preparation, transportation coordination, and service availability. For international moves, payment may also support freight coordination and shipment processing. Completing payment on time helps Earthrelo keep your relocation plan organized and on track.
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What Is a Payment in Moving Services?
A Payment in moving services refers to the amount paid for relocation-related support such as packing, loading, transportation, moving labor, storage, shipment handling, or delivery. In simple terms, payment is the transfer of money for goods or services. For Earthrelo customers, it helps complete billing for the moving services requested.
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