At EARTHRELO, we understand the importance of your belongings and the need for tailored protection during your international move. That is why we partner with reputable, globally recognized insurance providers who specialize in transit and relocation insurance. This allows us to offer a range of comprehensive coverage options tailored to protect your belongings throughout your international move. We carefully select providers with proven track records in the moving industry, ensuring that your items are covered against potential risks in transit, storage, and delivery.
To meet a range of needs, we offer multiple insurance options, ensuring your items are safeguarded according to your preferences and requirements.
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Moving insurance is a valuable safeguard against potential risks in the moving process. From accidental damage to unexpected natural events, having the right coverage offers peace of mind and financial protection, ensuring your investment in moving services and valuables is secure.
Overview: All-Risk Coverage, typically offered by third-party insurers, provides all-encompassing protection for a broad range of events, including damage, loss, mishandling, and natural occurrences.
High-Value Items Clause: For items with a value exceeding $2,500, proof of valuation through appraisal or public records is required for coverage. This ensures fair compensation aligned with the item’s current market value.
Coverage Scope: Covers nearly all risks except for specific exclusions detailed in the policy. Partial and total losses are both covered under this plan.
Best For: Customers moving high-value or sensitive items concerned about diverse transit risks.
Exclusions: Some exclusions apply, such as cash, perishables, live plants, and specific high-sensitivity electronics unless itemized separately. Reviewing the policy terms for All-Risk exclusions is highly recommended.
Overview: Total Loss Coverage is a budget-friendly option that only applies in cases where the entire shipment is lost or completely destroyed. It does not cover individual items within a shipment.
Cost-Effective Protection: Provides full coverage for the declared value of your shipment in the event of total loss, making it an economical choice for protecting against catastrophic incidents.
Best For: Customers with low-risk tolerance who primarily want protection against major disasters but do not require coverage for individual item losses.
High-Value Items Clause: Since Total Loss Coverage does not apply to individual items, no specific proof of valuation is required for high-value items within this coverage.
Overview: Automatically included at no cost, Basic Liability Coverage provides limited protection calculated based on item weight rather than its replacement value.
Coverage Amount: Covers $0.60 per pound per item. For instance, if a 50-pound piece of furniture were damaged, the maximum coverage would be $30.
Intended Use: Suitable for customers transporting lower-value items who prefer minimal coverage.
Limitations: Because compensation is based on weight, Basic Liability Coverage may not be sufficient for valuable items, as the reimbursement may not reflect their replacement cost.
“All risk” is a comprehensive insurance policy that offers broad protection. It covers any risk that the contract does not explicitly omit. In the event that the insured goods incur any damage while in transit, the policyholder can seek compensation, as long as that incident is not excluded in the policy.
There are two ways to derive the value of your goods, as follows:
Preferred Method
This is our preferred choice of valuation since it will cover your entire shipment at replacement cost based on the per weight lump sum valuation. The value must not be less than US $14 multiplied by the weight of your shipment in lbs., plus high value items (goods valued at $2,500 or higher.)
Alternative Method
This method requires that the policyholder complete the Valued Inventory form, listing every item at replacement cost at estination. Items NOT listed and valued will not be covered. The amount listed is the maximum of liability.
| All Risk | Total Loss | |
|---|---|---|
| WEIGHT BASED VALUATION | VALUED INVENTORY VALUATION | |
| Preferred | Standard | Economy |
| Offers great convenience by waiving the requirement to provide valued inventory. | Coverage depends upon actual replacement value declared by client. | Automatic coverage for all items regardless of party responsible for packing. |
| Insurance premium is calculated based on the weight of the shipment at $14/Lb | Coverage depends upon actual replacement value declared by client. | Lump sum amount determined by policyholder |
| Every item in the shipment is automatically covered | Undeclared items will not be covered. | Claim can only be submitted if the whole shipment is lost/damaged/destroyed. Partial loss of any type is not covered. |
| Co-Insurance penalty does not apply | Undervaluation of items can lead to co-insurance penalty | Co-Insurance penalty does not apply. |
| PBO items cannot be covered. | PBO items cannot be covered. | Claim amount not impacted on PBO |
| $500 deductible | $500 deductible | |
Moving insurance protects your belongings against potential risks, including damage, loss, or theft during transit. Given the multiple stages of international moves, insurance helps provide financial security for unexpected events.
EARTHRELO offers several insurance options:
Basic Liability Coverage (included at no cost),
All-Risk Coverage (extensive protection for partial and total loss)
Total Loss Coverage (economical option covering total loss of the shipment).
Basic Liability covers damage based on item weight, not value.
All-Risk Coverage provides the most comprehensive coverage, including most risks except specific exclusions.
Total-Loss Coverage covers only total loss or complete destruction of the shipment.
Insurance is optional but highly recommended, especially for high-value items. Insurance offers financial protection for unexpected incidents during transit, customs, or storage.
Some items, such as cash, documents, jewelry, perishables, and live plants, are typically excluded unless specified under a specialized policy. High-value items over $2,500 require documentation or appraisal.
“At EARTHRELO, we prioritize careful handling, secure packaging, and reputable partners to ensure the safe transit of your belongings, which significantly reduces the incidence of claims. While any international move involves some risk, we are proud to maintain a low loss ratio, reflecting the high standards we uphold across all stages of our service.
In the rare cases where claims arise, our team works closely with our insurance providers to ensure swift and fair resolution for our customers. Our focus remains on proactive measures to protect your items, so claims are the exception, not the rule.”
This is not possible; the insurance company requires that the entire shipment is insured and not selective items. In event, only selective items are insured – co insurance penalty will apply. at the ratio of items shipped v/s insured.
Basic Liability Coverage, included at no cost, provides compensation based on item weight, typically $0.60 per pound. This option is more suitable for low-value or easily replaceable items.
All-Risk Coverage offers the highest level of protection, covering nearly all risks except for specific exclusions (like perishables or certain electronics). It covers both partial and total losses.
Total Loss Coverage only applies if your entire shipment is lost or destroyed. It’s a cost-effective choice for customers seeking major incident protection without covering individual item damage.
Yes, but items valued over $2,500 must have an appraisal or proof of value available publicly, such as auction results or sales records, to ensure coverage.
Most insurance policies require that professional movers pack items to validate coverage, as self-packed items may not be covered for damage due to inadequate packaging.
Yes, many insurance options extend coverage to include storage during transit. However, coverage terms may vary, so it’s advisable to confirm the specific conditions of your policy.
Premiums are typically calculated as a percentage of the declared value of your shipment, depending on the chosen coverage. Additional factors, like deductibles or high-value items, can also influence the cost.
Yes, the All-Risk insurance policy requires additional premium. Basic Liability is included in the moving service cost, but other coverages come at an added cost based on your shipment’s value.
Many insurance providers offer deductible options. Higher deductibles can reduce your premium, but they also mean that you would cover a portion of any claim up to the deductible amount.
File a claim with EARTHRELO or the relevant insurance provider as soon as possible. Submit a claim form, providing details and supporting documentation, such as photos, inventory lists, or proof of value.
Claim filing deadlines vary by insurer, but it’s generally advisable to file within 30 days of delivery to ensure timely processing.
Include a completed claim form, an inventory list, proof of ownership, proof of value (for high-value items), and photos of damaged items. These documents support the claim process and facilitate quicker settlement.
For high-value items, submit appraisals or public proof of value to ensure they are covered. Lack of documentation could reduce compensation or result in denied claims.
Processing time varies based on the claim’s complexity and required documentation. Most claims are processed within 30–60 days, though high-value claims may take longer.
Items such as cash, securities, documents, jewelry, perishables, and certain electronics may be excluded unless specifically itemized and covered. Refer to the specific policy terms for full details on exclusions.
All-Risk policy may cover natural disasters like floods, storms, or earthquakes, but it’s important to confirm with the insurer. Basic Liability does not typically cover such incidents.
Fragile items, including electronics, are often covered under All-Risk policy, but only if professionally packed. Exclusions may apply to highly sensitive electronics, so review your policy for specifics.
Coverage may vary by country due to differing local regulations or shipping routes. Confirm with EARTHRELO about specific restrictions for your destination country.
For items valued over $2,500, an appraisal or proof of value, such as sales receipts or public valuation records, is required to confirm insurance eligibility.
Yes, but these items must be declared separately and require appraisals to determine value. Certain collectibles may also need specialized insurance coverage, depending on their nature.
No, perishables are typically excluded from standard moving insurance policies, as they require controlled environments. Specialized insurance is required for refrigerated or temperature-sensitive items.
Yes, EARTHRELO provides insurance options for vehicles and motorbikes being shipped internationally. We offer various levels of protection to cover potential risks during transit, including damage, theft, and total loss.
We offer different levels of coverage, including:
Total Loss Coverage: Covers only if the vehicle or motorbike is completely lost or destroyed.
Comprehensive Coverage: Includes damage, theft, and total loss, providing extensive protection throughout transit.
All-Risk Coverage: A broad coverage option that protects against most incidents, including accidental damage and natural disasters. Specific exclusions may still apply, so review the policy terms.
Premiums for vehicle and motorbike insurance are generally calculated as a percentage of the declared market value of the vehicle or bike. The type of coverage selected, and the vehicle’s destination can also affect the premium amount.
Yes, for vehicles or motorbikes valued over $2,500 or for classic or collectible models, an appraisal or publicly available proof of value is required to validate the coverage. This helps ensure that any claims are accurately compensated based on market value.
You’ll need to provide:
Proof of ownership (title or registration documents)
Vehicle details (make, model, year, VIN)
Appraisal or proof of value for vehicles over $2,500
Photos showing the vehicle’s current condition prior to shipping these documents help facilitate the claim process in case of an incident.
Yes, some limitations apply. Coverage may exclude wear and tear, mechanical breakdown, and pre-existing damage. Additionally, certain items inside the vehicle, such as personal belongings, are not typically covered under vehicle insurance policies.
While it may be possible, personal items left inside the vehicle are generally not covered by insurance. It’s best to remove all personal belongings before shipment, as they could increase the risk of damage or theft.
Standard policies typically do not cover damage resulting from customs inspections or handling by government authorities. It’s recommended to prepare the vehicle for inspection and ensure all required documentation is complete to minimize potential risks.
If your vehicle or motorbike is damaged upon arrival, immediately document the damage with photos and notify EARTHRELO and the insurance provider. File a claim as soon as possible, including all required documentation (proof of ownership, pre-shipping photos, and condition reports).
Claim processing times vary based on the complexity and documentation provided. Typically, claims are processed within 30–60 days. High-value or complex claims may require additional time, so it’s important to submit all documentation promptly.
Motorbikes are generally covered under similar policies as vehicles, but additional considerations, such as crating or special handling, may apply. Make sure to discuss any special requirements with EARTHRELO to ensure the best coverage for your motorbike.
Policies are generally transferable if you reschedule, but any changes should be communicated promptly to EARTHRELO or the insurer. Additional fees may apply.
Insurance policies can often be canceled before the move date, but refund terms depend on the insurer’s policy. Review the cancellation terms provided in your insurance agreement.
If you’re unsatisfied with a claim decision, you can file an appeal or dispute with the insurance provider. EARTHRELO can assist in communicating your concerns to facilitate resolution.
For further assistance, contact EARTHRELO’s customer service team at:
Email: contact@earthrelocation.com
Phone: +1 855 553 2784
We are happy to help you navigate your insurance options and answer any questions regarding specific details about our insurance partnerships.
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